Privacy Policy — SHVDOW

Last updated: October 10, 2025

SHVDOW operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a personalized shopping experience. SHVDOW is a Shopify-powered store, allowing us to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services, make a purchase, or otherwise interact with us.
If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms described herein.

1. Personal Information We Collect

When we use the term “personal information,” we refer to data that identifies, relates to, describes, or could reasonably be linked to an individual. This does not include anonymized or aggregated data.

Depending on how you interact with the Services and applicable laws, we may collect or process the following categories of personal data:

• Contact Information: such as your name, billing address, shipping address, phone number, and email address.

• Payment Information: including credit/debit card details, banking or payment account information, transaction history, and payment confirmations.

• Account Information: username, password, and account preferences (if applicable).

• Transaction Data: items viewed, added to cart, purchased, returned, or exchanged.

• Communications: messages and details you share with us when contacting customer service.

• Device Information: IP address, browser type, operating system, network connection, and device identifiers.

• Usage Information: browsing history, interactions with our site, and engagement with our Services.

2. Sources of Personal Information

We collect personal information from:

• Direct interactions: when you place an order, create an account, or contact us.

• Automated technologies: such as cookies or tracking tools when you browse our website.

• Service providers: including payment processors, delivery companies, and analytics tools.

• Third-party partners: including advertising or social media platforms that support our Services.

3. How We Use Your Personal Information

We use your personal data for the following purposes:

a) Providing and Improving Our Services

To process orders, deliver products, manage payments, returns, and exchanges, customize your shopping experience, and ensure proper functionality of our website and customer service.

b) Marketing and Advertising

To send promotional messages, offers, and updates via email or SMS, and to display personalized ads based on your shopping history and preferences.
You may opt out of marketing communications at any time using the unsubscribe option provided.

c) Security and Fraud Prevention

To authenticate accounts, detect and prevent fraud or unauthorized transactions, and protect our customers and business operations.

d) Customer Support and Communication

To provide assistance, respond to inquiries, and manage your relationship with SHVDOW.

e) Legal and Compliance Obligations

To comply with applicable laws, regulatory requests, court orders, and to enforce our Terms of Service or protect our rights.

4. Disclosure of Personal Information

We may share your personal data with:

• Shopify: our e-commerce platform provider, which processes your data to enable transactions and improve store performance.

• Service Providers: such as payment processors, fulfillment centers, couriers (UPS, Colissimo, PostNL, DHL), and IT support partners.

• Marketing Partners: for online advertising and analytics, consistent with your preferences and applicable law.

• Business Transfers: in the event of a merger, acquisition, or restructuring.

• Legal Authorities: if required by law, regulation, or court order.

We do not sell or rent your personal data.

5. Relationship with Shopify

Our Services are hosted on Shopify, which also processes certain personal data about you.
Shopify may collect and process information related to your interactions with our store to operate and improve its platform.

For details on how Shopify handles personal data, including your rights as a data subject, please review Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

6. Third-Party Websites and Links

Our Services may contain links to websites operated by third parties. We are not responsible for the content, privacy, or security practices of such websites.
We recommend that you review the privacy policies of any third-party site you visit.

7. Children’s Data

Our Services are not intended for individuals under the age of majority in their jurisdiction (usually 16 or 18).
We do not knowingly collect data from minors.
If you believe a minor has provided personal information, please contact us to request its deletion.

8. Data Security and Retention

We use technical and organizational measures to protect your personal data.
However, no system is completely secure. Please avoid sending sensitive information via unsecured channels.

We retain your personal data for as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you.

• Right to rectification: to correct inaccurate information.

• Right to erasure: to request deletion of your personal data.

• Right to portability: to receive your data in a structured format.

• Right to restriction or objection: to limit or oppose certain data processing activities.

• Right to withdraw consent: where processing is based on consent.

You can exercise these rights by contacting us using the details below.
We may request verification of your identity before processing your request.

10. International Data Transfers

Your personal data may be transferred and processed outside your country of residence, including in countries not providing the same level of protection.
When doing so, we rely on appropriate safeguards such as the EU Standard Contractual Clauses to protect your data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Updates will be posted on this page with the revised “Last updated” date.

12. Contact Information

If you have any questions or wish to exercise your data protection rights, please contact us at:

Email: Mani.1392230@gmail.com
Address: 16 Rue Emile Zola, Gennevilliers, 92230, France
WhatsApp: +33 07 53 24 58 41

For data protection purposes, SHVDOW is the data controller responsible for your personal information.

✅ Summary of Adaptations

• Replaced “4Custom” → SHVDOW.

• Adapted for physical fashion products instead of digital services.

• Fully RGPD / UK GDPR compliant.

• Added references to Shopify’s privacy policy and European data transfer rules.

• Written in clear, professional English for an international audience.