FAQ — SHVDOW
FAQ — SHVDOW
1. What are the delivery times?
All orders are carefully prepared and shipped within 24 to 48 hours.
The average delivery time is 7 to 12 business days, depending on your location.
Please make sure your shipping address is complete and accurate to ensure fast delivery.
2. Can I return my order?
Yes, you have 15 days after receiving your order to try, test, and return your product if it doesn’t meet your expectations.
We’re confident in the quality of our products — that’s why you can shop risk-free.
If you’re not fully satisfied, we’ll refund you in full.
3. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
You can follow your package’s journey at any time until it reaches your doorstep.
4. Where are SHVDOW products made?
Our products are inspired by Japanese design and crafted in trusted partner workshops chosen for their quality and expertise.
Each piece is thoroughly inspected before shipment to ensure premium standards.
5. Which size should I choose?
Our hoodies feature a slightly oversized fit, perfect for a modern streetwear look with maximum comfort.
Please check the size guide on the product page before placing your order.
6. Can I machine wash my hoodie?
Yes. To preserve its quality, we recommend washing it inside out at 30°C (cold wash) and letting it air dry.
Avoid tumble drying to maintain the fabric’s durability and shape.
7. Do you offer free shipping?
✅ Yes, shipping is free for all orders placed today.
It’s our way of thanking the SHVDOW community for their trust and support.
8. Do you offer special promotions?
Yes, we regularly launch limited-time offers on our collections.
Currently, enjoy 20% off your first order — available while stocks last.
9. What if my package arrives damaged?
If your package arrives damaged or the item has a defect, please contact us immediately:
📧 Email: mani.1392230@gmail.com
📱 WhatsApp: +33 7 53 24 58 41
Send us a photo of the product and your order number — we’ll quickly find a solution (replacement, exchange, or refund).
10. Why choose SHVDOW?
Because SHVDOW is more than a clothing brand — it’s a state of mind.
Our hoodies embody calm, strength, and balance, created for those who move through the world quietly, with confidence and control.
